360EduConnect (Owned and operated by 360EDFin Technologies Private Ltd)

1. Introduction

360EDFin Technologies Private Ltd (“Company”, “we”, “us”, or “our”) operates the 360EduConnect platform, a unified EdFinTech ecosystem offering education guidance and financial facilitation services. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use our website, mobile applications, or related services (collectively, the “Platform”). By using the Platform, you agree to the practices described in this Privacy Policy.

2. Purpose of Data Collection

We collect personal information to:

• Identify and authenticate users
• Deliver personalised education and financial guidance
• Facilitate access to admissions, loans, payments, and related services
• Improve platform functionality and user experience
• Communicate relevant updates, offerings, and support information

Our objective is to enable a seamless, transparent, and technology-driven education journey.

3. Information We Collect

a. Information You Provide

We may collect personal information such as:

• Name, email address, phone number
• Academic background, career interests, and preferences
• Identification and KYC-related information (where required)
• Payment and transaction details when you use paid services

This information is collected during registration, consultations, applications, payments, or interactions with the Platform.

b. Usage and Activity Information

When you use our services, we may collect data related to:

• Pages visited and features accessed
• Application status, progress tracking, and service usage
• Interactions with consultants or institutions

This helps us improve service delivery and user outcomes.

c. Cookies and Similar Technologies

We use cookies and similar tools to:

• Remember user preferences
• Enable faster logins
• Analyse platform usage trends

You may disable cookies through your browser settings; however, some features may not function optimally.

d. Log and Device Information

Our servers may automatically record:

• IP address
• Browser type and language
• Date, time, and duration of access

This data is used for security, diagnostics, and analytics.

e. Communications

We may retain emails, messages, or calls exchanged with us to respond to queries, resolve issues, and enhance our services.

4. Communications and Alerts

We may contact you via email, SMS, phone calls, or messaging platforms (including WhatsApp) to:

• Provide service-related updates
• Share relevant product or platform information
• Offer assistance or promotional information

You authorise such communications by registering on the Platform, subject to applicable laws.

5. Public Interactions

If you choose to share information on public sections of the Platform (such as forums, comments, or reviews), such information may be visible to other users. You do so at your own discretion and risk.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment-related data is securely transmitted to authorised payment partners and is not stored by us beyond what is necessary. While we strive to protect your data, no digital system is entirely secure. We are not responsible for unauthorised access arising from factors beyond our reasonable control, including misuse of your own devices or credentials.

7. Information Sharing

We do not sell personal data. Information may be shared only in the following circumstances:

• With universities, consultants, lenders, or service providers to deliver requested services
• With technology or infrastructure partners under strict confidentiality obligations
• To comply with legal, regulatory, or governmental requirements
• To prevent fraud, security threats, or misuse of the Platform
• In aggregated or anonymised form for analytics and reporting

360EduConnect may receive referral fees or commissions from third-party partners for services facilitated through the Platform.

8. Third-Party Websites

The Platform may contain links to external websites or services. We are not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of such third parties independently.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Data may be securely deleted or anonymised thereafter.

10. Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data (subject to legal and regulatory requirements)

Requests can be made by emailing us at Contact@360educonnect.com.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential losses arising from the use of the Platform or unauthorised access beyond its reasonable control.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Platform. Continued use of the Platform signifies acceptance of the revised Policy.

13. Grievance Redressal

In accordance with the Information Technology Act, 2000 and applicable rules, we have appointed a Grievance Officer.

Grievance Officer:
Email: contact@360educonnect.com

We will acknowledge grievances within 24 hours and endeavour to resolve them within 15 days.

14. Company Details

360EDFin Technologies Private Ltd
Registered Office:

For any questions regarding this policy, please reach out to us at Contact@360educonnect.com. We appreciate your interest in 360EduConnect. For further information, please visit www.360educonnect.com.